Important Information - SHIPPING & REFUNDS

We are currently experiencing huge demand for our E Bike Batteries & Motors.

Please take note of the lead times mentioned below.  We aim to have all orders processed and dispatched as quickly as possible, but this information will provide a guide as to when to expect your order

All orders are placed with our suppliers within 48 hours of being received.

Due to extremely high demand, our current delivery times are a bit longer than usual as our supply partners process a higher than normal volume of orders. Please note that Torque E Bikes has no control over this, however we work closely with all suppliers to expedite and get your order on the way to you as quickly as possible.

 

BATTERIES

Please allow up to 21 business days for delivery

 

MOTORS

Please allow up to 45 days for standard sea freight, and up to 21 days if you have upgraded at checkout to air shipping

 

ACCESSORIES

These are sent from Melbourne.  Please allow 10 days

 

Torque E Bikes is not liable for any delays in shipping and we cannot guarantee how long your order will take to arrive.  We are in contact with our valued

 

REFUNDS

In line with ACCC consumer policies, we do not offer refunds for change of mind purchases

Please make sure you check the measurements of your bike against the battery dimensions.  No refunds will apply if the components don’t fit.